TD Bank Group has been named the “Best Consumer Digital Bank in Canada” by Global Finance in their 2021 World’s Best Consumer Digital Banks Awards. The magazine’s 22nd annual industry awards placed TD on top in seven additional key performance categories, including:
- Most Innovative Digital Bank
- Best Mobile Banking App
- Best Online Product Offerings
- Best Bill Payment and Presentment
- Best Information Security and Fraud Management
- Best in Lending
- Best Open Banking APIs
“It is an honour to be recognized by Global Finance for our digital leadership and innovative, best-in-class digital capabilities,” said Rizwan Khalfan, Chief Digital and Payments Officer, TD Bank Group. “We have always strived to create exceptional experiences for our customers and this recognition reflects our continued commitment to support our customers with trusted and tailored financial solutions designed for the digital age.”
TD has over 8 million digitally active banking users in Canada, of which more than 6 million are active mobile users.i According to Sensor Tower, a provider of market intelligence on the global digital economy, “TD is Canada’s largest mobile bank and has the most engaged user base.” ii Since the start of the pandemic, TD’s Canadian mobile user engagement has accelerated with more than 2 billion mobile sessions.iii
In an increasingly digital environment, TD continues to offer new connected experiences. The Bank is evolving its digital experience using artificial intelligence to support TD customers with proactive insights and contextual information through its mobile app to help them better manage their cash flow and plan for their upcoming financial needs. TD also recently launched TD GoalAssist, a new mobile app where TD customers can build a goals-based investment plan and select investments to help them invest towards their goals. TD also introduced TD Global Transfer, an innovative marketplace allowing TD customers to securely send money internationally directly from their TD account, whether through EasyWeb online banking or the TD app. Through the TD Ready Advice Hub, TD customers can make appointments with a TD advisor and can also access financial articles and tools to help them manage their financial needs.
“In today’s digital-era, it’s critical that financial institutions find new ways to meet the evolving needs of customers and support them with seamless digital services and experiences,” said Peter McManus, Vice President, Global Finance Magazine. “TD brings together innovation, new technologies, and leading digital capabilities to support their customers’ financial journey.”
Global Finance used an evaluation process to select the 2021 World’s Best Consumer Digital Banks Awards winners that included a panel of judges at Infosys, a global provider of digital consulting, technology, and outsourcing, which shortlisted finalists with the Global Finance editors responsible for selecting the winner. Award recipients were selected based on several criteria, including strategy for attracting and servicing digital customers, success in attracting customers to use digital offerings, evidence of tangible benefits gained from digital initiatives, and growth of digital customer base. Category winners, such as Best Mobile Banking App, were selected based on the relative strength and success of those products and services.