Cigna Announces Leadership Changes to Continue Accelerating Business Growth


Global health service company Cigna Corporation (NYSE:CI) today announced several new leadership roles and positions to drive accelerated growth across its diverse business portfolio.

“The strength of our leadership team positions us well for our next phase of growth,” said David M. Cordani, president and chief executive officer, Cigna Corporation. “Our focus continues to be on aligning talent, expertise, and capabilities around our businesses and taking deliberate actions to strengthen our enterprise and deliver value to those we serve.”

Eric Palmer Named President and Chief Executive Officer, Evernorth
Eric Palmer has been named president and chief executive officer of Evernorth, effective January 1, 2022. In this role, Palmer will have oversight of Evernorth’s pharmacy solutions, care coordination and delivery, benefits management, and intelligence businesses. Since his appointment as president and chief operating officer in January 2021, Evernorth has delivered on its strategy and experienced meaningful growth, fueled by its recent expansion of services, partnership with Prime Therapeutics, and recent acquisition of the leading virtual health company, MDLIVE. Over the course of his 23-year career with Cigna, Palmer has held several leadership positions, including chief financial officer.

Paul Sanford Named Executive Vice President, Operations, Cigna Corporation
Paul Sanford has been named executive vice president, operations of Cigna Corporation. In this newly-created role, Sanford will join the enterprise leadership team overseeing customer service operations, health care provider services, and overall operational effectiveness. Sanford has been with Cigna for more than 20 years and has led several of the company’s largest-scale initiatives, including the integration of Cigna and Express Scripts and the company’s accelerated transition to its Agile-based business model.

Noelle Eder’s Role Expands to Oversee Global Data, Analytics, and Automation as Executive Vice President and Global Chief Information Officer, Cigna Corporation
Noelle Eder is assuming an expanded leadership role overseeing global data and analytics and automation functions, in addition to her current responsibilities as global chief information officer. Under Eder’s leadership, Cigna will further its ability to develop, enhance, and tailor innovative solutions and services for patients, customers, clients, and partners.

Everett Neville’s Role Expands to Executive Vice President, Strategy, Corporate Development and Solutions, Cigna Corporation
Everrett Neville is taking an expanded leadership role as executive vice president of strategy, corporate development and solutions. In addition to oversight of Cigna Corporation’s strategy, corporate and business development, and Cigna Ventures, Neville will now oversee Cigna Solutions. He will bring together enterprise strategy and solutions to accelerate cross-business value creation through Cigna and Evernorth.

Aparna Abburi and Lisa Lough to Continue Leadership of U.S. Government Business, Cigna Corporation
Aparna Abburi, president of Medicare, Cigna Corporation, and Lisa Lough, vice president of Individual and Family Plans, Cigna Corporation, will continue to lead the growth of Cigna’s U.S. Government business. Their collective depth of experience in the Medicare Advantage and public exchange markets will propel the reach of Cigna’s solutions among individuals, families, and seniors in 2022 and beyond.

Tim Wentworth, CEO of Evernorth, Matt Manders, President, Government and Solutions, Cigna Corporation, and Dr. Steve Miller, Chief Clinical Officer, Cigna Corporation, to Retire
Current enterprise leadership team members Tim Wentworth, chief executive officer, Evernorth; Matt Manders, president, government and solutions, Cigna Corporation; and Dr. Steve Miller, chief clinical officer, Cigna Corporation are set to retire by the end of 2021.

“As we look ahead to our next chapter, I’d like to recognize Tim, Matt, and Steve for their visionary leadership. Three years ago, they each agreed to play a critical role leading our enterprise through the Cigna-Express Scripts combination. With the successful completion of our integration over one year ago, the launch of Evernorth, and the significant growth of Evernorth and our U.S. Government businesses, they are transitioning to our next generation of enterprise leaders,” said Cordani. “I’m proud of the work we’ve accomplished together and am deeply grateful for their partnership and friendship.”


As Demand for Virtual Health Care Surges, Evernorth Announces Acquisition of Long-Term Partner, MDLIVE

Evernorth, the leading health services portfolio of Cigna, today announced it has entered into a definitive agreement to acquire MDLIVE, a privately held, leading 24/7 virtual care delivery platform. Upon completion, this transaction will provide Evernorth with a highly complementary platform that will rapidly expand Evernorth’s capabilities to deliver a more affordable, convenient and connected patient care experience.

“Customers expect more convenient care interactions, and COVID-19 has rapidly accelerated this need. We see an immediate opportunity to build a new model of care delivery, one that delivers a connected experience with greater affordability, predictability and simplicity. With the opportunity to serve millions more people, and with more personalized ways to deliver care, we will have an even greater impact on our customers, clients and partners,” said Tim Wentworth, Chief Executive Officer of Evernorth. “Combining MDLIVE’s platform and strong network for virtual providers with our comprehensive care solutions, we will be better positioned to optimize the care journey to improve affordability and accessibility, and to deliver superior support to health plans as they advance their own care delivery models for the future.”

“Becoming part of the Evernorth portfolio is an opportunity for MDLIVE to join an organization that complements our work, and has been a long-time partner and investor in our business,” said Charles Jones, Chairman and Chief Executive Officer of MDLIVE. “Together, we can accelerate MDLIVE’s growth strategy and ability to serve more customers, while also building new services that will benefit our existing stakeholders, including employees, partners, patients, customers, health plans and providers. With this transaction, Evernorth will gain an industry-leading platform, and a passionate and pioneering workforce that made virtual care a reality, and an essential and life-saving service during the COVID-19 pandemic.”

With high customer and provider satisfaction ratings, it is clear patients and providers value their experience with MDLIVE. MDLIVE also has a sizable and forward-thinking client base, a class-leading provider network, brand recognition among customers and consumers, and experience in medical and behavioral health. Together, we imagine a new end-to-end care experience to complement – not replace – the way customers and patients interact with their existing providers to achieve:

  • earlier identification and diagnosis of critical care needs;
  • faster and more seamless referrals to high-performing providers, including specialists and behavioral health; and
  • more convenient access to appropriate, affordable sites of service, and pharmaceutical fulfillment.

“From cost to complexity to quality, there is tremendous potential for progress in health care. As one, Evernorth and MDLIVE can accelerate meaningful change,” said Eric Palmer, President and Chief Operating Officer of Evernorth. “MDLIVE will be part of the new, differentiated and future-state care solutions that improve the patient experience, close the patient-provider accessibility gap, and bring providers opportunities to augment the services they currently offer. We’ll also have the opportunity to expand the reach of MDLIVE’s capabilities to Evernorth’s clients, as well as Cigna’s U.S. Medical customers and clients.”

The transaction is subject to customary closing conditions, and is expected to close in the second quarter of 2021, subject to receipt of required regulatory approvals.

Cigna continues to expect to deliver 2021 adjusted earnings per share of at least $20 inclusive of the impact of the acquisition of MDLIVE.1  Cigna plans to provide additional information pertaining to the proposed acquisition of MDLIVE during its upcoming Investor Day event scheduled for March 8, 2021.

BofA Securities acted as exclusive financial advisor to MDLIVE, and Davis Polk & Wardwell served as legal counsel.

Greenhill & Co., LLC served as exclusive financial advisor to Cigna. Wachtell Lipton Rosen & Katz served as legal counsel, and Sheppard, Mullin, Richter & Hampton acted as regulatory counsel to Cigna.