Konnect Insights a leading omni-channel customer experience management platform, recently held the first edition of #WeKonnect – Konnect Insights Excellence Awards & Summit 2022. The event was on 15 December 2022 at the Sofitel Hotel in Mumbai. Over 220 people comprising of marketing and CX leaders from over 80+ brands and 20 agencies.
The event was partnered by Concentrix, Qoruz, Parahit Technologies and Yellow.ai.
The event started with a Keynote by Mr. Sameer Narkar, Founder & CEO of Konnect Insights, where he spoke about how unifying customer experience, in spite of multiple channels, can be made seamless quoting some case-studies. There were also sessions by some of the partners including Concentrix. There were 3 panel discussions during the event that delved into the 4 pillars of unified customer experience management, why care is the new marketing and how data analytics is the backbone of great CX.
The complete list of speakers for all the sessions were as follows:
Mr. Nikhil Verma. VP Marketing Technology, TBWA India
Mr. Chirag Bhatia Sr. Vice President – Digital, DDB Mudra
Mr. Prateek Vora Associate Director – Online Reputation Management, Games 24×7
Ms. Priyanka Moza Sr. Growth Marketer, GEP Worldwide
Ms. Kumud Upadhyay Senior Vice President, Motilal Oswal
Mr. Abhishek Agarwal Marketing Head, Mahindra First Choice
Mr. Krishanth Thangarajah, Senior Director – Head of Partnerships, Yellow.ai
Mr. Sameer Narkar, Founder & CEO, Konnect Insights
Mr. Mrugesh Soni, Yellow.ai
Ms. Rimjhim Ray, VP Marketing, MyOperator
Mr. Santosh Kumar Director, Product Sales, Qoruz
Mr. Sekhar Aachath Director, Global Analytics, Concentrix
Mr. Ajith Anantharaman Director – Information Security & Data Protection, Hansa Cequity
Ms. Kalpana Chauhan Sr. Director – Data & Intelligence, Interactive Avenues
Mr. Rajesh Gupta Senior Manager Customer Service Operations, Zepto
The main focus of the event was the felicitation of brands and agencies for their excellence in various categories. The following brands and agencies won the awards:
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Best Use of Social Publishing – Automobiles |
MG Motor India |
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Best Use of Social Publishing – Automobiles (Supporting Agency) |
Step1 Advertising |
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Best Use of Social Publishing – Banking |
South Indian Bank |
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Best Use of Social Publishing – Banking (Supporting Agency) |
Concept PR |
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Best Use of Social Publishing – Healthcare |
Vijaya Diagnostic Centre Limited |
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Best Use of Social Publishing – Software |
GEP Worldwide |
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Best Use of Social Analytics – Automobile Accessories |
Apollo Tyres Limited |
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Best Use of Social Analytics – Automobile Accessories (Supporting Agency) |
Interactive Avenues |
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Best Use of Social Analytics – Banking |
Fincare Small Finance Bank |
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Best Use of Social Analytics – Education |
Dr. Vishwanath Karad MIT World Peace University (Kothrud, Pune). |
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Best Use of Social Analytics – Entertainment |
Zee Entertainment Enterprises Ltd |
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Best Use of BI Tools and Dashboards – Aviation |
GMR Hyderabad Airport |
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Best Use of BI Tools and Dashboards – Aviation (Supporting Agency) |
WAT Consult |
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Best Use of BI Tools and Dashboards – Retail Appliances |
TTK Prestige |
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Best Use of BI Tools and Dashboards – Retail Appliances (Supporting Agency) |
DDB Mudra Group |
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Best Use of Social Listening |
Income Tax Department |
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Best Use of Social Listening (Supporting Agency) |
DDB Mudra Group |
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Best Use of Social Listening – Automobile |
Honda Cars India |
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Best Use of Social Listening – Automobile (Supporting Agency) |
Interactive Avenues |
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Best Use of Social Listening – FMCG |
Harvest Gold |
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Best Use of Social Listening – FMCG (Supporting Agency) |
WAT Consult |
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Best Use of Social Listening for Market Research B2B – Construction |
UltraTech Cement Limited |
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Best Use of Social Listening Market Research – Retail Trade |
More Retail Private Limited |
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Best Use of Social Listening Market Research – Retail Trade (Supporting Agency) |
Webenza |
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Best Use of Social Listening Market Research B2B – Furnishing (Supporting Agency) |
Mirum India (A WPP Company) |
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Best Social CRM – F&B |
Tim Hortons |
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Best Social CRM – F&B (Supporting Agency) |
HAWK (Gozoop Group) |
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Best Social CRM – F&B |
Dunkin Donuts – Jubilant FoodWorks |
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Best Social CRM – F&B |
Popeyes India – Jubilant FoodWorks |
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Best Social CRM – F&B (Supporting Agency) |
WAT Consult |
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Best Social CRM – Fintech |
Paynearby |
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Best Social CRM – Gaming |
Gameskraft (Rummy Culture) |
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Best Social CRM – Consumer Services |
Nestaway |
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Best Social CRM – Gaming (Supporting Agency) |
Social Beat |
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Best Social CRM – Insurance Services |
Star Health & Allied Insurance Co Ltd |
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Best Social CRM – Real Estate |
Shriram Properties |
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Best Social CRM – Real Estate (Supporting Agency) |
4AM Worldwide Advertising |
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Best Social CRM – Fintech |
Paynearby |
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Best Social CRM – Consumer Services |
Onsitego |
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Best Social CRM – Retail Electronics |
Sangeetha Mobiles |
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Best Social CRM – Consumer Electronics |
Crompton Greaves Consumer Electricals Limited |
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Best Social CRM – Consumer Electronics (Supporting Agency) |
Schbang |
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Best Customer Experience Management – Automobile |
Tata Motors Passenger Vehicles Ltd |
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Best Customer Experience Management – Automobile (Supporting Agency) |
WAT Consult |
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Best Customer Experience Management – Banking |
DCB Bank |
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Best Customer Experience Management – Consumer Electronics |
OPPO India |
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Best Customer Experience Management – Consumer Electronics (Supporting Agency) |
HAWK (Gozoop Group) |
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Best Customer Experience Management – Consumer Services |
OneAssist Consumer Solutions Private Limited |
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Best Customer Experience Management – F&B |
Dominos India – Jubilant FoodWorks |
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Best Customer Experience Management – F&B (Supporting Agency) |
WAT Consult |
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Best Customer Experience Management – Financial Services |
Motilal Oswal Financial Services Limited |
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Best Customer Experience Management – Fintech |
UPSTOX |
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Best Customer Experience Management – FMCG |
Mother Dairy Fruit & Vegetable Private Limited |
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Best Customer Experience Management – Gaming |
Games24x7 Private Limited |
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Best Customer Experience Management – Gaming (Supporting Agency) |
Netimpact Solutions Pvt. Ltd. |
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Best Customer Experience Management – Hospitality |
Mahindra Holidays & Resorts India Limited |
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Best Customer Experience Management – Hospitality (Supporting Agency) |
HAWK (Gozoop Group) |
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Best Customer Experience Management – Insurance Services |
Bajaj Allianz Life Insurance |
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Best Customer Experience Management – Insurance Services (Supporting Agency) |
Webenza |
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Best Customer Experience Management – Retail Appliances |
Bajaj Electricals Ltd |
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Best Customer Experience Management – Retail Electronics |
Croma-Infiniti Retail Limited | A Tata Enterprise |
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Best Customer Experience Management – Retail Sports |
Decathlon Sports India Pvt Ltd |
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Best Customer Experience Management for Offline Touchpoints – Retail Apparel |
Westside |
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Best Customer Experience Management for Offline Touchpoints – Retail Apparel (Supporting Agency) |
Hansa Cequity |
“It was really exciting to see all our customers come together on one platform to celebrate excellence and also learn from industry leaders about how they are acing their CX. Congratulations to all the winners,” said Mr. Sameer Narkar, Founder & CEO of Konnect Insights.
