Kinaxis® Inc. (TSX: KXS), the authority in driving agility for fast, confident decision-making in an unpredictable world, has promoted Mike Mauger to the role of Chief Customer Success Officer. In this role, Mauger leads the global customer support, customer success, knowledge management, deployment QA and cloud services teams to work in partnership with customers to anticipate, identify and address needs proactively.
“Our goal as a team is to ensure we provide the best service possible to our customers at each stage of the customer journey,” said Mauger. “Our team is devoted to helping customers realize the unique value they set out to gain from Kinaxis RapidResponse and empower everyone at Kinaxis to play a role in delivering a positive customer experience. I look forward to continuing to drive success for our customers, especially as we navigate through an ongoing pandemic.”
Throughout his three-year tenure at Kinaxis, Mauger has been committed to understanding the performance and value expectations for all Kinaxis customers and strengthening the company’s support infrastructure. To do this, Mauger has significantly grown the global customer care team worldwide and formally launched the customer success team and customer excellence programs – all committed to supporting the success of Kinaxis customers around the global.
“Since his first day with Kinaxis, Mike has been maturing the customer care organization, and I credit him with helping us achieve our highest customer satisfaction scores to date,” said John Sicard, Chief Executive Officer, Kinaxis. “It is a privilege to have Mike lead this vital function and I look forward to achieving even higher customer satisfaction levels under his leadership as we continue to scale the business.”