supply-&-demand-chain-executive-names-richard-perry-and-jorie-ramsaur-of-intelligent-audit-pros-to-know-for-2021

Supply & Demand Chain Executive Names Richard Perry and Jorie Ramsaur of Intelligent Audit Pros to Know for 2021

 

Intelligent Audit, an enterprise leader in freight audit and payment and provider of business intelligence and advanced analytics for optimized transportation spend management and carrier network modeling, is proud to announce two team members are “2021 Pros to Know,” as selected by Supply & Demand Chain Executive. The award showcases leading executives who have helped their companies attain a competitive advantage and build a forward-looking strategy.

The two “2021 Pros to Know,” Jorie Ramsaur and Richard Perry, are strategic leaders embracing the role of VP of Strategic Accounts. The award is a testament to Intelligent Audit’s company culture that puts the customer at the heart of every service and technology solution.

Last year, Hannah Testani, who recently stepped into the role of CEO of Intelligent Audit, was named a “2020 Pro to Know” by Supply & Demand Chain Executive. The recognition of additional Intelligent Audit team members as “Pros to Know” emphasizes the increased interest in advanced analytics as a way for enterprise companies to improve transportation spend management.

Richard Perry had this to say about the award:
“It was inspiring to receive this recognition, as I’m very passionate about customer experience and helping other supply chain leaders achieve success in various measures. The pandemic and our return have been challenging at best, as supply chain leaders are forced to look for ways to be more efficient and reduce cost, and in some cases, attempt to stay neutral and out the red. Intelligent Audit has given me the keys to help customers quickly unlock powerful insights into their transportation networks, and understanding is the first step in knowing what to do next. Thank you to everyone who recognized me for this award, as I’m sure we have helped each other along the way.”

Jorie Ramsaur went on to describe her thoughts on the prestigious recognition:

The recognition by Supply & Demand Chain Executive is incredibly meaningful and validates the time and effort that I give toward our customers day in and day out. Every customer is different, so understanding their individual needs and leveraging advanced analytics enables us to quickly identify further cost savings initiatives that align with their strategic goals. My experience in the industry allows me to provide strong account management support to my customers well after the sales process has ended, and I know that means the world to them.”

And Hannah Testani further added her views:

“The recognition by Supply & Demand Chain Executive for both Richard and Jorie is not surprising. It tells the story of Intelligent Audit in that our commitment to connect and share data with our network is absolute. We focus on building a better transportation management strategy through accountability, data collection, data normalization, and advanced analytics technology all backed by strong personalized account management. Together, we look forward to seeing what will happen as recovery continues and how the whole Intelligent Audit team empowers  shippers to improve decision-making and recapture wasted spend.”

The industry has clearly taken notice of the established and groundbreaking leadership Intelligent Audit offers the market by deploying a strong account management culture backed by advanced analytics and business intelligence.

premfina-and-microsoft-ai-collaboration-sees-70%-customer-responses-handled-without-humans

PremFina and Microsoft AI Collaboration Sees 70% Customer Responses Handled Without Humans

 

PremFina Ltd, the U.K.’s first venture capital backed alternative insurance premium finance company announces its UK collaboration with Microsoft Corp., the world’s largest software company by revenue, has resulted in its artificial intelligence (AI) driven chat bot handling 70% of all data-led customer queries with zero delay in response times.

PremFina’s newest (virtual) staff member ‘Fina’ visible at www.premfina.com, was developed at the company’s research and development (R&D) labs in collaboration with Microsoft. It tapped into Microsoft’s Azure cloud platform for a variety of AI libraries and technologies to create an AI-driven chatbot to be first line of response for incoming queries from business customers and consumers. Natural language processing allows PremFina’s algorithms to recognise the customer’s intent, even if the words are unclear, and then process appropriate follow up actions.

“Whether customers ask how, where or if they can make a payment in a variety of ways, Fina will respond and direct them to our payment gateway,” said PremFina’s CTO Nij Saha. “Fina processes varying expressions of human language and help serve our customers 24×7 through human style interaction.”

One in five companies that had adopted AI attributed 5% percent of their organizations’ enterprise-wide earnings before interest and taxes (EBIT) to their use of AI, according to a Nov. 2020 survey by management consultancy firm McKinsey & Co. Many companies have increased their investment in AI in response to the COVID-19 pandemic and the resultant acceleration of digitisation across business functions, widening the digital divide between led and technology laggard companies.

“This is a textbook case of technology put to use for business efficiency and an improved customer journey,” said PremFina’s CEO Bundeep Singh Rangar. “”Our newest employee Fina is uber efficient handline 7 out of every 10 incoming chat queries that don’t need to be handed over to a human being.”

Fina allows for customers to ask questions via simple conversations, using natural language processing technologies to understand the intent behind the questions. It provides responses to customers 24×7 across different regions. Built during a virtual hackathon last year, it is the first of many outcomes via the company’s collaboration with Microsoft.

“Premfina is recognized as being highly innovative and focused on providing excellent customer experience for insurance companies and intermediaries,” said Dennis Vanderlip, Director, Financial Services at Microsoft UK. “Microsoft is excited to be working with PremFina as it brings new solutions to market in this important sector.”

PremFina’s work with Microsoft is helping it build new innovative products that improve customer experience and lower operating costs. The company’s core loan engine platform is another such example. It can scale up to process any increase in loan agreements in real time using Azure, via only a few clicks on a computer. PremFina was also part of the Microsoft UK Ventures 4th Cohort for fintech start-ups in 2016.

In Sept. 2018, PremFina’s Software-as-a-Service (SaaS) was recognised at the Insurance Times Tech and Innovation Awards where the Company won ‘Best Use of Technology for Customer Experience – B2B.

In Dec. 2020, PremFina won the gold award for “Excellence in Technology” at The Insurance Times Awards 2020.