Jokerstar Casino operated by Kling Automaten GmbH goes live in Germany

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Pragmatic Solutions is very proud to announce, that Jokerstar Casino (www. jokerstar .de) is live in the regulated German online gaming market.

Kling was established in 1954. The third-generation family-run company operates 165 Joker casino arcades across Germany. One of the casino operator’s highest values is offering its customers the best quality. Therefore, both Joker arcades and their well-trained staff stand out compared to all their competitors. Germany-wide, around 1000 employees contribute to the casino operator’s success. Over the past decades, the company has continued to grow steadily on its solid foundation and is currently the sixth largest land-based operator. Kling is always seeking new opportunities and is therefore now boldly expanding Jokerstar into the regulated online market.

The establishment of the new regulatory regime in Germany to license and regulate online gaming presented an opportunity for Kling to expand their land-based business into the online sector. After a comprehensive vendor evaluation process, Kling chose Pragmatic Solutions to provide the platform technology to support this exciting new phase and ensure local regulatory compliance.

After many months of collaboration with Kling, Pragmatic Solutions implemented all the necessary regulatory controls to enable Jokerstar to meet the strict conditions of the German locally regulated casino market.  These measures included enforcement of deposit and betting limits, implementation of problem gambling controls including the “panic button” 24-hr instant cool-off period, integration with the OASIS national self-exclusion database, integrations with the LUGAS central monitoring database, and numerous additional operational and player-experience feature enhancements to give Kling a real advantage in the market.

Pragmatic Solutions is the platform technology sister-company of the industry content leader, Pragmatic Play. The company provides iGaming operators with enterprise platform technologies built around a core Player Account Management (PAM) platform. The Pragmatic Solutions PAM is designed using a modern microservices architecture and contains a player account, wallet, CRM tools, bonus management tools, payment tools, KYC/AML and fraud-prevention services, and is underpinned by rules-based automation throughout. In addition to the PAM, Pragmatic Solutions provides a Content Management System to power the gaming brand frontend clients and an Integrations Hub to connect the operator to many third-party content, payment gateways and services.

For Kling, Pragmatic Solutions presented a full-stack solution to accelerate their time to market and provide a solid technological foundation for Jokerstar.

Juergen Kling, CEO of KLING AUTOMATEN GmbH, explained their choice of Pragmatic Solutions by saying, “We are very excited about the new online opportunity for Kling, and we have ambitious plans for Jokerstar online casino. We have a long-term vision and need a technology partner that can help us enter the market successfully today and provide ongoing innovation and development support in the future to ensure that Jokerstar casino becomes a dominant player in the regulated German market. After a comprehensive evaluation process, we found Pragmatic Solutions to have the right technology, experience in regulated markets, and a strong commitment to supporting our business as we expand into online gaming. We are very excited and proud to announce the launch of and the next phase of our partnership with Pragmatic.”

Ashley Lang, Pragmatic Solutions’ CEO, commented on the announcement, “We are delighted to be working with Juergen and the team at Kling in this exciting project. We believe established land-based operators have great potential to lead in regulated markets and to support Kling we have made significant developments to the platform to ensure that it is fully compliant with both the transitional German regime that began on 15 October 2020 and the new Interstate Treaty on Gambling that came into force from the 1 July 2021. We could not be more pleased or proud to be supporting Kling in the launch of Jokerstar casino.”

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