the-star-shuts-down-egms-and-etgs-at-all-three-australian-casinos-due-to-“system-performance-issues”

The Star Shuts Down EGMs and ETGs at All Three Australian Casinos Due to “System Performance Issues”

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Electronic gaming machines (EGMs) and electronic table games (ETGs) at all three of Star Entertainment Group’s Australian casinos remained offline on Monday following what it describes as “system performance issues” related to the introduction of cashless gaming technology. The machines had gone dark on Saturday evening.

According to information released by the company via an ASX announcement, the issue relates to planned upgrades to The Star’s systems in readiness for the introduction of cashless gaming.

“Certain of The Star’s systems have been disrupted due to system performance issues identified in post-upgrade testing which resulted in the decision to switch off all Electronic Gaming Machines and Electronic Table Games in each of The Star’s three properties from 10:00 pm onwards on 13 July 2024 until the issue is resolved,” Star said.

“The decision was taken by The Star to ensure compliance with relevant regulations, and to maintain the company’s commitment to safer gambling procedures.”

Star explained that it is working with its systems provider Konami to address the issues but said its properties – Treasury Brisbane, The Star Gold Coast and The Star Sydney – remain open with table games still operational.

The post The Star Shuts Down EGMs and ETGs at All Three Australian Casinos Due to “System Performance Issues” appeared first on European Gaming Industry News.

acma-blocks-more-illegal-offshore-gambling-websites

ACMA Blocks More Illegal Offshore Gambling Websites

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The Australian Communications and Media Authority (ACMA) has requested that Australian internet service providers (ISPs) to block more illegal offshore gambling websites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.

The latest sites blocked include A Big Candy, Jackpoty and John Vegas Casino.

Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 995 illegal gambling and affiliate websites have been blocked.

Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal offshore gambling rules in 2017.

The post ACMA Blocks More Illegal Offshore Gambling Websites appeared first on European Gaming Industry News.

tabcorp-appoints-gillon-mclachlan-as-md-&-ceo

Tabcorp Appoints Gillon McLachlan as MD & CEO

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Australian gambling services firm Tabcorp Holdings has appointed former Australian Football League (AFL) boss Gillon McLachlan as its chief executive and managing director.

The appointment comes months after former chief Adam Rytenskild resigned over allegedly using “offensive” and “inappropriate” language at the workplace and as the firm navigates a strategic transformation amid heightened competition pressures.

McLachlan was the AFL chief executive for a decade during which he contributed to significant revenue growth and oversaw its expansion.

He will join Tabcorp on Aug. 5 and assume the roles of CEO and MD upon receiving regulatory approvals, the company said. He will receive an annual fixed remuneration of AU$ 1.5 million.

“In the two years since demerger, we have significantly improved our customer offering and delivered key structural reforms in Queensland and Victoria,” Tabcorp Executive Chairman Bruce Akhurst said.

“Gill brings an added dimension of having been responsible for some of the most significant media rights deals in Australian sports history and we’re excited about the potential growth opportunities for our wagering and media business under his leadership,” Bruce Akhurst added.

The post Tabcorp Appoints Gillon McLachlan as MD & CEO appeared first on European Gaming Industry News.

sccg-management-announces-strategic-partnership-with-playspark-to-enhance-audience-retention-and-acquisition-through-gamified-white-labeled-arcade-games

SCCG Management Announces Strategic Partnership with PlaySpark to Enhance Audience Retention and Acquisition through Gamified White-Labeled Arcade Games

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SCCG Management is thrilled to announce a strategic partnership with PlaySpark, a pioneering company specializing in gamified audience engagement solutions. This collaboration aims to leverage SCCG Management’s extensive global distribution network and business development expertise to introduce PlaySpark’s innovative white-labeled arcade games to new markets and verticals.

PlaySpark, renowned for amplifying acquisition and retention of audiences using white-labeled arcade games, offers a no-code game creator tool that enables brands to build their own games or playable ads. This solution drives higher engagement rates and generates new revenue through in-game ads and rewards. PlaySpark’s plug-and-play games significantly enhance fan engagement and revenue for sports teams and brands, magnifying acquisition by up to 700% and retention by 4X.

“We are very excited to join forces with SCCG,” said Luke Santamar, CEO of PlaySpark. “At PlaySpark, we are trying to change the game of how brands engage their audiences through white-labeled arcade gaming. Partnering with SCCG allows us to expand our footprint into the USA and globally, whilst setting up strategic pathways to drive PlaySpark into other verticals. With the experience and networks of SCCG, we look forward to working together to scale PlaySpark into multiple industries.”

SCCG Management will utilize their vast ecosystem of over 100+ clients in the gaming space, as well as their sales and strategic distribution capabilities, which are globally placed in every major region of the world. This collaboration is poised to offer teams and brands the opportunity to amplify revenue by 300% through in-game advertising and the collection of 1st/zero party data.

Stephen Crystal, CEO of SCCG Management, shared his enthusiasm about the partnership: “We are delighted to partner with PlaySpark, a company that shares our vision for innovation in audience engagement. By integrating PlaySpark’s unique white-labeled arcade games into our network, we are confident that we can deliver unparalleled value to our clients. This partnership not only broadens our service offerings but also opens new avenues for growth and revenue generation for both SCCG and PlaySpark.”

The partnership between SCCG Management and PlaySpark marks a significant milestone in the evolution of gamified audience engagement, providing brands with powerful tools to drive engagement and revenue in an increasingly competitive landscape.

The post SCCG Management Announces Strategic Partnership with PlaySpark to Enhance Audience Retention and Acquisition through Gamified White-Labeled Arcade Games appeared first on European Gaming Industry News.

victoria-commission-launches-inquiry-to-help-improve-bingo-regulations

Victoria Commission Launches Inquiry to Help Improve Bingo Regulations

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Victorians will be able to help shape a fairer, more modern bingo-playing landscape as part of a wide-ranging inquiry into regulation of the gambling activity, the Victorian Gambling and Casino Control Commission (VGCCC) announced.

By collaborating with industry stakeholders and the community, the Commission aims to deepen understanding of sector challenges and explore ways to enhance regulatory and industry practices, keeping the game social, safe and fair.

Commercially run bingo generates significant revenue. In FY23, reported bingo revenue was $107 million. This significantly exceeds Keno revenue in the same year of $61 million.

It is a game played by many communities and offers social interaction and the potential for prizes, with a proportion of proceeds designated to fund charities.

“In recent years, the commercial bingo landscape has modernised, transitioning from traditional paper-based gameplay to electronic enhancements with substantial jackpots”, said Commission Chair, Fran Thorn.

“Given this evolution, it is crucial for us to assess and address issues of fairness, integrity, and the potential for gambling harm, particularly among at risk groups such as seniors, First Nations communities, women, and lower income individuals.”

“Despite regulatory oversight, we continue to receive reports and allegations of unlicensed operators and potentially fraudulent activities,” Thorn added.

“This is an opportunity to really understand how bingo works and how it is evolving with technology. We understand the social outlet that bingo provides for many community members. We want to understand the risks, reduce the potential for harm, and put a stop to any behaviours threatening the integrity and fairness of the game.”

The VGCCC has invited all interested parties, including customers, industry participants, community organisations, and concerned citizens, to participate in the inquiry and contribute to shaping the future of Victoria’s gambling landscape.

The post Victoria Commission Launches Inquiry to Help Improve Bingo Regulations appeared first on European Gaming Industry News.

hospitality-and-racing-leaders-visit-tamworth-to-listen-and-learn

Hospitality and Racing leaders visit Tamworth to listen and learn

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The NSW Government’s Vibrancy Reforms will be top of the agenda when the Hospitality and Racing Regulatory Roadshow program visits Tamworth on Tuesday 21 May.

Senior executives from Hospitality and Racing will meet with businesses, industry groups and community and Aboriginal representatives to discuss the Government’s liquor and gaming reforms and regulatory priorities.

The event will also include a presentation by the Office of the 24-Hour Economy Commissioner on the Government’s Vibrancy Reforms to cut red tape in areas such as noise regulation and boost live music and other entertainment options.

Hospitality and Racing Deputy Secretary Tarek Barakat said the roadshow would provide a great opportunity to engage in genuine dialogue with local industry leaders.

“We’re looking forward to catching up with Tamworth’s liquor, gaming and racing stakeholders to discuss how we can work together to support safe and vibrant hospitality experiences,” Mr Barakat said.

“Tamworth is famous for its annual country music festival, but it also has a thriving live music scene throughout the year.

“This has been expanded even further, as seven Tamworth venues have now taken up the NSW Government’s Vibrancy Reform initiative, providing two hours extended trading in return for hosting live music.”

Mr Barakat said the roadshow was also a valuable opportunity for Hospitality and Racing leaders to gain feedback and suggestions on how they could better support the unique needs of north-west NSW communities.

“Those living and working in their communities are best placed to advise us on what is needed and how we can all work better together to achieve outcomes,” he said.

“This is especially true for the local Aboriginal community, and I look forward to hearing from them in regard to the liquor and gaming reforms, as well as listening to any suggestions for future changes and initiatives.”

The post Hospitality and Racing leaders visit Tamworth to listen and learn appeared first on European Gaming Industry News.

queensland-parliament-passes-new-laws-restricting-cash-gambling-at-casinos

Queensland Parliament Passes New Laws Restricting Cash Gambling at Casinos

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The Queensland Parliament has passed new laws restricting cash gambling at casinos. New laws will increase regulatory scrutiny and enhance the integrity of Queensland casinos, with a focus on reducing gambling harm.

The reforms enable the government to implement the remaining recommendations of the Review of the Queensland operations of The Star Entertainment Group by the Honourable Robert Gotterson AO KC.

It marks the second raft of substantial legislative changes to the Casino Control Act 1982 in the past two years.

Under the legislation, casinos will be required to:

  • implement mandatory carded play for certain games and activities, with restrictions on the use of cash, as well as mandatory pre-commitment, with time limits and enforced player breaks
  • issue player cards and collect information relating to play and provide certain de-identified data to the regulator
  • comply with an enforceable code of conduct to be defined in a regulation
  • pay a supervision levy to the government to cover the costs of casino regulation and to fund harm minimisation programs
  • take steps to exclude people who are banned from interstate casinos by an interstate police commissioner.

The legislation increases regulatory scrutiny, requiring Queensland casinos to undergo a periodic review of their operations and suitability at least every five years. Certain outdated and potentially stigmatising language was also removed from the legislation.

The reforms also enhance and modernise casino inspectorate powers, by updating the way inspectors may request information and allowing them to interview minors and excluded persons on casino premises (if the minor or excluded person is found on the premises).

The new laws represent the second set of substantial reforms to the Casino Control Act in the past two years.

Previous reforms implemented by the government in 2022 removed barriers to disciplinary action and ensure that meaningful penalties could be levelled against casinos where warranted.

The earlier reforms, which allowed government to fine casino entities up to $100 million and appoint a special manager to oversee their operations, were key in disciplinary action taken against The Star Entertainment Group in December 2022.

Quotes attributable to the Attorney-General and Minister for Justice and Minister for the Prevention of Domestic and Family Violence, Yvette D’Ath:

“Queenslanders have the right to expect casinos are being operated lawfully and in a way that minimises harm.

“The new laws will help ensure Queensland casinos operate with integrity and that they have measures in place to prevent gambling harm and combat money laundering.

“Importantly, these reforms pave the way to implementing the remaining recommendations of the Gotterson Review, with the government now focused on developing the regulations required to enforce these reforms.”

The post Queensland Parliament Passes New Laws Restricting Cash Gambling at Casinos appeared first on European Gaming Industry News.

newcastle-hotel-fined-for-gaming-machine-offences

Newcastle Hotel Fined for Gaming Machine Offences

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Newcastle hotel out of pocket $7,540 for gaming machine offences

A Newcastle hotel has been fined $7,540 after being convicted of operating gaming machines outside authorised hours.

The licensee of the Royal Inn Hotel at Waratah pleaded guilty to 13 offences under the Gaming Machines Act 2001 in Downing Centre Local Court on March 11 following an investigation by Liquor & Gaming NSW.

Executive Director of Regulatory Operations, Jane Lin, said these were serious breaches of the state’s gaming laws.

“These restrictions are in place to reduce the risks of gambling harm by limiting the time patrons can spend playing gaming machines,” Lin said. “Apart from breaking the law, the Royal Inn Hotel placed its patrons at greater risk of gambling harm. As this case shows, venues that fail to abide by gaming machine trading hours can expect to be caught and face significant penalties.”

Liquor & Gaming NSW reviewed the hotel’s gaming activity and found that on Saturday, April 15, 22 and 29, 2023, gaming machines were operated during the shutdown period from 1am to 7am. The hotel submitted to the court that the breaches were a genuine misunderstanding of the licence conditions by the approved manager.

In sentencing, the magistrate noted the onus was on the licensee to ensure staff were appropriately trained and that a message had to be sent to those venues, which had the highly profitable right of operating gaming machines in New South Wales.

For free, confidential advice and support, call GambleAware on 1800 858 858 24/7 or visit www. GambleAware.nsw. gov. au.

austrac-commences-investigation-into-online-betting-company-bet365

AUSTRAC Commences Investigation into Online Betting Company Bet365

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AUSTRAC has commenced an enforcement investigation into Hillside (Australia New Media) Pty Limited (bet365).

The investigation will focus on whether bet365 has complied with its obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and follows a supervisory campaign of entities within the corporate bookmaker sector and AUSTRAC’s consideration of the external audit report received following AUSTRAC’s order to bet365 to appoint an external auditor.

AUSTRAC CEO Brendan Thomas, said betting agencies, like all regulated entities, have a significant role to play in combating financial crime.

“Corporate bookmakers must have robust systems in place to ensure they can manage and mitigate risks associated with money laundering and terrorism financing,” Mr Thomas said.

“Businesses without adequate processes in place to manage those risks leave themselves vulnerable to exploitation by criminals.”

acma-blocks-more-illegal-gambling-websites

ACMA Blocks More Illegal Gambling Websites

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The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block 12 more illegal gambling websites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.

The latest sites blocked are Playzilla, Wazamba, Zet Casino, Slots Palace, Nomini, Casinia, SG Casino, Fez Bet, Buran Casino, Spin Better, Golden Bet and Clash.gg.

Website blocking is one of a range of enforcement options to protect Australians against illegal gambling services. This action can be taken if a service is:

  • providing prohibited interactive gambling services to customers in Australia (such as online casinos, online slot machines and services that allow in-play online sports betting)
  • providing an unlicensed regulated interactive gambling service to customers in Australia (such as online betting services that don’t have a valid Australian licence)
  • publishing ads for prohibited interactive gambling services or unlicensed regulated interactive gambling services in Australia.

Since the ACMA made its first blocking request in November 2019, 926 illegal gambling and affiliate websites have been blocked. Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing illegal offshore gambling rules.