Dr. Vinod Vasudevan

Flytxt’s omni-channel CVM solution enables Mongolia-based Mobicom to elevate customer experience

July 12, 2023 Published by Roboticulized.com

Flytxt, a leading provider of AI-powered Customer Lifetime Value (CLTV) Maximisation solutions, announced that Mobicom Corporation has started using NEON-dX, their full stack Customer Value Management (CVM) SaaS. The Mongolia-based company is a part of Japanese telecommunications group KDDI and has a subscriber base of 1.7 million.

Mobicom uses the solution to derive actionable customer intelligence and automate omni-channel customer engagement programs aimed at delivering value-added digital experiences to its whole customer base.

“It gives us immense satisfaction to support market leaders like Mobicom in creating lasting customer relationships that drive positive long-term business outcomes,” said Dr. Vinod Vasudevan, CEO of Flytxt. “Our well-trained AI helps subscription businesses gain deeper insights on customer behaviour and adapt their CX decisions and actions on the fly.”

The built-in CLTV AI, analytics, and omni-channel campaign orchestration capabilities of NEON-dX will enable Mobicom to scale up their CVM practice and launch upsell, cross-sell, and retention campaigns faster. Flytxt’s solution also makes it possible for Mobicom to engage with customers on new age digital channels like wallet and content apps. With this, Mobicom aims to increase the adoption of new digital services among their existing voice and data customers.

“We are committed to our vision of using the best-in-class technology solutions to deliver unique game-changing customer experiences,” said Mr. Dulguun Gansukh, Director of Mobicom Product Marketing Department. “Flytxt’s market-proven solution with an advanced AI will help us increase our outreach and promote right value propositions befitting customers’ usage behavioral trends and engagement contexts.”

Flytxt is a trusted technology partner to 70+ digital enterprises across more than 50 countries and top CX platform vendors for CLTV maximisation. Clients and partners use Flytxt’s solutions to drive better business outcomes from different workflows across CX functions like sales, marketing, customer care, and digital services.

Lyca Mobile to Deploy Flytxt CVM Accelerator Solution in Europe and US after Successful Pilot Program

May 28, 2022 Published by Roboticulized.com

Lyca Mobile, one of the world’s largest mobile virtual network operators (MVNO), will deploy Flytxt’s AI-powered Customer Value Management (CVM) Accelerator across its seven largest markets – Belgium, France, Germany, Italy, Netherlands, the US and the UK.

Lyca Mobile announced the implementation of Salesforce solutions earlier this year to unify customer data and interactions on multiple channels in order to drive personalized customer interactions. Flytxt’s CVM Accelerator will feed actionable customer and product insights for Lyca to maximize Customer Lifetime Value (CLTV) across these personalized interactions.

CVM Accelerator is a purpose-built AI that seamlessly integrates with any CRM or CX environment to deliver actionable intelligence for maximizing CLTV. Its power was demonstrated during a one-month pilot project in one of Lyca Mobile’s European markets. Lyca harnessed the predictive insights from the Accelerator while executing marketing campaigns through Salesforce Marketing Cloud, which resulted in 1.3% increase in ARPU.

Jogan Satkunanathan, Chief of Pricing and Product Management at Lyca Mobile, said: “We wish to place customers and digital capabilities at the center of our business strategy as we enter the next phase of our ambitious growth journey. Flytxt, with its pioneering AI solutions, is a perfect partner for Lyca Mobile to better understand customers’ needs and deliver high quality experiences.”

Dr Vinod Vasudevan, CEO, Flytxt, said: “Communications Service Providers have a wealth of data yet often lack the necessary technology for powering data-driven decisions that maximize CLTV – a critical KPI for all subscription and usage-based businesses. CVM accelerator uses proven and well-trained AI to achieve this. We are delighted to support Lyca Mobile through our unique solution, which will help them significantly boost the outcomes of their CX initiatives.”

Ankit Rai, Lyca Mobile’s Head of Retention, CRM/CVM, added: “We are on a mission to take customer engagement to the next level and provide personalized and contextually relevant customer experience on any of our touch points. Flytxt’s CVM Accelerator brings in a deeper understanding of customers’ usage behavior and predicted needs. The pilot project proved that with data-driven actionable insights, we can further enhance the value of customer interactions on our existing CX systems and build a long-term relationship with our customers.”

The CVM Accelerator harnesses Flytxt’s award-winning AI that has been designed and trained using real-world insights from more than a billion consumers and trillions of data points. The partnership with Lyca Mobile marks the first time it will be deployed in the US and Europe.

Flytxt to deploy its Customer Lifetime Value Management solution across all Orange OpCos in the MEA region

February 18, 2022 Published by Roboticulized.com

Flytxt, a pioneer in marketing automation and AI for Customer Lifetime Value Management (CLTVM) has signed a group-wide agreement with Orange to deploy its solutions across all the 17 OpCos in the Middle East and Africa (MEA) region.

The solution will harness Flytxt’s market-proven analytics and AI capabilities to provide actionable customer intelligence for marketers like Next Best Offer recommendations to drive hyper-personalized digital experiences across Telco’s channels as well as digital channels.

Orange Group is present in 17 countries across MEA and provides telecom, financial and energy services to more than 130 million customers in the region. Flytxt has already started implementing its solution in countries like Mali, Senegal, Ivory Coast, Liberia and Burkina Faso as part of this group-wide deal.

Mrs. Stéphanie Clemente, the CVM and Marketing Director, Orange MEA said, “Orange wants to be the reference in terms of digital operators in the Africa and Middle East region. Data and AI are at the heart of our innovation model to offer smarter networks, reinvented customer experience and greater operating efficiency. We are delighted to partner with Flytxt for our Customer Value Management activity; their solution aligns perfectly with our goal of delivering personalized customer experience harnessing data and AI. Flytxt solution will also be key to driving digital transformation as their platform will allow us to engage with our customers through not only our digital assets but also social networks.”

Dr. Vinod Vasudevan, CEO of Flytxt, said, “We are delighted to enter into a group-wide engagement with Orange MEA for supplying our award-winning CLTV technology. It is now used by 75+ Telcos and some of the largest CRM and BSS vendors to augment their CX platforms. The AI/ML models that we have developed and trained with curated telecom data over 12 years, provide accurate insights for Telcos to act decisively at any moment across the journey to maximize CLTV.”

Flytxt is one of the fastest-growing Customer Lifetime Value Management solution providers for subscription and usage businesses. The company’s client base consists of more than 100 enterprises across 50 countries, including some of the largest Telcos likes MTN, Zain, America Movil, Vodafone, Hutch, and Ooredoo.

Tag: Dr. Vinod Vasudevan

Flytxt’s omni-channel CVM solution enables Mongolia-based Mobicom to elevate customer experience

Lyca Mobile to Deploy Flytxt CVM Accelerator Solution in Europe and US after Successful Pilot Program

Flytxt to deploy its Customer Lifetime Value Management solution across all Orange OpCos in the MEA region

Latest Members

Who is online

Latest Hashtags