New cooperation: CRIFBÜRGEL and IDnow improve customer experience in digital onboarding

CRIFBÜRGEL and IDnow (, a leading provider of Identity Verification-as-a-Service solutions, announce their cooperation in the field of digital onboarding.

With the growing demand for digital identification, IDnow and CRIFBÜRGEL are taking the next step together towards a simple, fast and fully digital onboarding. CRIFBÜRGEL is now integrating IDnow’s solutions into its PHYON onboarding platform to offer customers a seamless, simple process. IDnow’s identification methods perfectly complement the innovative concept of CRIFBÜRGEL’s new platform: a media break and the time required for verification in physical channels is often seen as a reason for a purchase to be aborted. Therefore CRIFBÜRGEL and IDnow now offer a new solution for the eGaming and Gambling industry as well as for insurance, finance and other transactions with high security requirements.

“We are very much looking forward to working with CRIFBÜRGEL and supporting their platform with our digital verification solutions. Completely digital processes are absolutely essential and complete a portfolio like CRIFBÜRGEL’s. Digital identification not only increases conversion rates for companies and saves costs, but above all is a key factor for end customer satisfaction,” says Sebastian Bärhold, Co-Founder and Business Development at IDnow.

“Companies appreciate our advanced solutions for customer identification and credit assessment. With our comprehensive digital onboarding offer, we help them to make customer travel as pleasant as possible. Media disruptions are prevented, cancellation rates are reduced and thus revenues are increased. By cooperating with IDnow, we can offer our customers another important component in the identification process,” says Dr. Frank Schlein, Managing Director at CRIFBÜRGEL.