Press Releases – Page 2

Checkd Group Accelerates Growth Strategy with James Prosser Appointment

April 23, 2024 Published by EuropeanGaming.eu

Reading Time: 2 minutes

Industry veteran joins as a consultant in run-up to Euro 2024

Technology-led sports betting specialist Checkd Group has appointed James Prosser (pictured) as Growth Consultant in a move designed to boost revenue generation potential ahead of a big summer of football.

Bringing a fresh and innovative approach to product and content, Prosser will take up a short-term role to focus on the quality of the user experience across all channels, providing a revamped and more customer-friendly product ahead of Euro 2024. This will comprise expanded bet types, improved customer journeys and better conversion for Checkd’s operator partners.

With over ten years of experience in the industry, Prosser will also add value to several teams across Checkd Group through his vast experience, knowledge and network in the affiliate space. The ex-Spotlight Sports Group Affiliate Director and co-founder of Free Super Tips and myracing will also aid the team’s long-term strategy by diversifying traffic sources.

The new addition follows the recent creation of Checkd Media’s new Digital PR team, boosting its organic search performance across its key sites in the United Kingdom and the Americas.

“I’ve long been impressed by how Checkd Group have performed predominantly through its social channels, so it was an easy decision to agree to join its team,” Prosser said. “To build on this success, we’re looking at taking a holistic view across all channels and diversifying traffic sources with a focus on data-driven solutions to elevate visibility and conversions. I’m looking forward to contributing to the excellent team already in place and providing additional expertise and experience to help shape the future of Checkd Group’s digital offering.”

“James’ addition to our team as a dedicated Growth Consultant marks a significant milestone in our journey toward exponential growth,” the Managing Director for Checkd Media, Alex Beecham, said. “With his previous experience and expertise in the space, James is already adding value and ideas on how we can optimise the user journey and conversion touchpoints. The move should help push on our platforms ahead of the Euros and new NFL season in the United States.”

The post Checkd Group Accelerates Growth Strategy with James Prosser Appointment appeared first on European Gaming Industry News.

Aston Villa and Betano announce Principal Partnership

April 23, 2024 Published by EuropeanGaming.eu

Reading Time: < 1 minute

Aston Villa and Kaizen Gaming, the leading global GameTech operator, are delighted to announce a new long-term partnership that will see Betano, Kaizen Gaming’s premium brand, become the Club’s new principal and front-of-shirt partner.

Hot on the heels of Betano’s UK market debut in partnership with BVGroup, the two-year agreement will see the Betano logo feature on the front of Aston Villa’s men’s team’s jerseys starting from the 2024-25 season. This new partnership comes just a few weeks after Betano’s sponsorship announcements of the UEFA EURO 2024 and CONMEBOL Copa America 2024.

Chris Heck, President of Business Operations, Aston Villa said: “We are delighted to welcome Betano as Aston Villa’s new principal partner. Their dedication to innovation, customer satisfaction and responsible gaming aligns perfectly with the values we hold dear as a club. Aston Villa and Betano share a commitment to excellence, and we look forward to achieving great success together on and off the pitch. This collaboration marks an exciting chapter for both our organisations”.

Kaizen Gaming’s Co-Founder and CEO, George Daskalakis said: “Aston Villa fans have a lot to be proud of in the Club’s long and illustrious 150-year history. Their passion matched on the pitch by incredible players and management taking the Club on the road to glory makes The Villans one of the most formidable teams in world football today. Aston Villa’s sensational on-field success in the Premier League along with their return to European football matches Betano’s own growth and continuing accomplishments.”

Betano’s sponsorship will complement Aston Villa’s positive community impact, as the brand has continuously contributed to the local societies where it is present via joint Corporate Responsibility initiatives, tailored to each market, that, for instance, promote inclusion, improve healthcare and raise awareness on important social issues.

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TEAM VITALITY TO SET FIRE TO THE TEKKEN 8 SCENE WITH SOUTH KOREAN PLAYER JEONDDING

April 23, 2024 Published by EuropeanGaming.eu

Reading Time: 2 minutes

Team Vitality, Europe’s leading esports organisation, is back on the fighting game scene with the latest instalment of the famous franchise TEKKEN. Following the release of the eighth edition of the renowned game earlier this year, the French club now welcomes TEKKEN 8 player “Jeondding” to the hive. This expansion strengthens the organisation’s presence in South Korea, reaching a new milestone on its mission to dominate the international stage.

JEONDDING MAKES DEBUT WITH TEAM VITALITY AT EVO JAPAN 2024

Jeon “Jeondding” Sanghyeon stands as a formidable player in the competitive TEKKEN 8 scene, boasting several successes and titles to his name. Recently, Jeondding ranked amongst the top two players in the Tekken 7 World Tour Grand Finals 2022 and top eight in 2023. His dominance also extends beyond the global stage, as in the same year, he emerged as the champion in both the VSFighting XI 2023 and CEO 2023 tournaments.

Recognised for his distinctive gameplay style, Jeondding has become widely known for his mastery of often overlooked characters in competitive play, such as ‘Eddy Gordo’. His ability to excel with these characters has earned him esteemed recognition within the fighting game community. Jeondding will continue to showcase his skills with ‘Eddy Gordo’ as he represents Team Vitality at EVO Japan, marking his debut on the international stage with the team from April 27th to 29th.

Beyond his skill, Jeondding’s charm shines through in LAN events. His charismatic presence strikes a perfect balance between competitive performance and entertainment, engaging fans worldwide. A passionate sports fan himself, Jeondding recognises the power of fans, electrifying the atmosphere wherever he competes!

“When I first got contacted by Team Vitality, I couldn’t believe it! I wondered if I could join a huge team like this, and now that dream has come true. While exchanging with the organisation, I started to get to know more and more about the identity of the club, watching their videos on their YouTube channel, their trophees… and it gave me goosebumps. I want to grow with this club, continue to be a great player and bring new titles on Tekken 8 for Team Vitality!” explains Jeon “Jeondding” Sanghyeon

REACHING A NEW MILESTONE ON THE INTERNATIONAL SCENE BEFORE ESPORTS WORLD CUP

With the latest addition of Tekken 8, Team Vitality expands its competitive game titles to eight, along with ten rosters across male and female esports circuits under its banner. This addition not only solidifies the French club’s foothold in South Korea but also marks the organisation’s return to the fighting game community. Jeondding’s participation in key international events further strengthens Team Vitality’s commitment to tackling the global esports scene, with appearances slated for TEKKEN 8 tournaments at EVO Japan, Evo and CEO.

“I’m thrilled to announce our return to the fighting game scene with TEKKEN 8. We’re especially excited to debut alongside the highly respected and renowned player Jeondding. With this title, we hope to expand Team Vitality’s fan base as we embrace the passionate fighting game community! This new game also strengthens our presence overseas, adding enormous value to Team Vitality’s journey towards international domination.“ explains Fabien “Neo” Devide, Co-founder and President of Team Vitality.

Team Vitality’s international expansion is accelerated by the multiplication of top-level international competitions, including the much-anticipated Esports World Cup in the summer of 2024. Tekken’s welcome to the Team Vitality teams marks the first part of the announcements linked to this competition. With its performance-based DNA, Team Vitality is adding another string to its bow to win new titles on the international scene.

The post TEAM VITALITY TO SET FIRE TO THE TEKKEN 8 SCENE WITH SOUTH KOREAN PLAYER JEONDDING appeared first on European Gaming Industry News.

G2 Gozen crowned inaugural Red Bull Instalock Champions with Grand Finals sweep

April 23, 2024 Published by EuropeanGaming.eu

Reading Time: 3 minutes

G2 Gozen crowned inaugural Red Bull Instalock Champions with Grand Finals sweep

G2 Gozen were crowned inaugural champions of Red Bull Instalock in 3-1 win against VCT Game Changers 2023 champions Shopify Rebellion
The invitational tournament ran from 20-21 April at the UK’s premier esports and gaming venue, the Red Bull Gaming Sphere in London
Red Bull Instalock brought together some of the best women’s VALORANT GC teams from around the world including G2 Gozen, GIANTX, Shopify Rebellion and Karmine Corp
The tournament was hosted by Yinsu Collins, with insights from Kieran “Kairo” Tulloch, Billie “BillieIDK” Purdie, Matt “Twiggy” Twigg, and Harry “Hazza” Chapman and an appearance from Megan “Megsoundslikeegg” Garner
AGON by AOC was the official Monitor Partner for Red Bull Instalock, providing cutting-edge AGON PRO AG254FG monitors, featuring a 360 Hz refresh rate and 1 ms response time, for the best in-game experience.

G2 Gozen have been crowned the inaugural Red Bull Instalock champions, claiming the victory across a weekend packed with exhilarating VALORANT matches and tactical plays. Streamed live from London’s premier esports and gaming venue, the Red Bull Gaming Sphere, Red Bull Instalock marked the UK’s first professional women’s VALORANT tournament of 2024.

Red Bull Instalock brought together four of the world’s best professional women’s VALORANT teams for a spectacle tournament, G2 Gozen, GIANTX, Karmine Crop, and 2023 VALORANT Champions Tour: Game Changers Championship winners Shopify Rebellion. Putting a unique twist on the traditional team composition, the competing teams were required to implement three of the game’s offensive class, duelists.

Red Bull Instalock quickly established itself as a high-stakes competition, with teams racing to dominate maps across a best-of-three format across the Upper Semi-Finals. The first game of the tournament saw powerhouse G2 Gozen battle it out against underdogs GIANTX, with GIANTX securing their position in the Upper Finals with a tiebreaker victory against G2 Gozen (2-1).

The second match featured North America’s Shopify Rebellion, who swiftly relegated the French force of Karmine Corp to the Lower Bracket (2-0). Facing off once again, G2 Gozen vanquished GIANTX in a Lower Bracket match underdog victory, securing themselves a position in the Grand Final to compete against Shopify Rebellion (2-0).

This Lower Bracket victory marked a turning point for G2 Gozen, who delivered a flawless masterclass in VALORANT against the North American titans Shopify Rebellion. The Grand Final was an intense showdown, pivoting to a best-of-five format in a battle for the crown. Shopify Rebellion started off strong, with a one-map lead, a reward following their success in the Semi-Finals, but G2 Gozen quickly closed in on that lead as they took the first and second maps. In a gripping third and final map, G2 Gozen swiftly closed out the tournament, claiming the win over the tournament frontrunners and Game Changers 2023 champions Shopify Rebellion (3-1).

The tournament also featured a show match featuring some of the UK’s most beloved VALORANT creators going head-to-head, including Talia Mar, Shan “ThePizzaWaffle” Hadden, Ella “Tenshi” Merry and Alexandra “LexieMariex” Butterfill. Hosted by British FNATIC content creator and partnered streamer Megan “Megsoundslikeegg” Garner, the nail biting creator show match saw Team Jupi take the win after a surprise comeback from Team Tenshi forced the match into overtime.

Kieran “Kairo” Tulloch, Billie “BillieIDK” Purdie, Matt “Twiggy” Twigg, and Harry “Hazza” Chapman were also part of the broadcast, providing live commentary and analysis.

Following the gripping grand finals, recently crowned Red Bull Instalock champion, G2 Gozen Pro and Red Bull Player Michaela “Mimi” Lintrup said: “We learned so much playing in this new format at Red Bull Instalock, how undisciplined people can be when playing something so chaotic. In the chaos, the thing that helped us to secure the win was to chill.”

Red Bull Instalock host Yinsu Collins also commented: “I loved my experience at the first ever Red Bull Instalock! The invited teams were incredibly competitive and tackled the format in a really unique way. Throughout the tournament, as the player’s normal game plan was out the window, we saw a lot of creativity, pros thinking on their feet, adaptation and some new approaches to how the game can be played.”

AGON by AOC, a global leader in gaming monitors, returned to join the Red Bull Gaming universe once again as the official Monitor Partner for Red Bull Instalock. Bringing the event to life and providing cutting-edge hardware for the esports tournament, AGON by AOC equipped the event with the AGON PRO AG254FG monitors, featuring a 360 Hz refresh rate and 1 ms response time for the best in-game experience.

Check out redbull.com/gaming for more information.

More Gaming from Red Bull UK

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Payhound empowers LSports with a seamless solution to receive payments

April 22, 2024 Published by EuropeanGaming.eu

Reading Time: < 1 minute

Fintech crypto company Payhound has been facilitating leading data provider LSports to accept payments from its clients.

As the premier data provider, LSports offers real-time sports data, providing operators with a competitive edge in the sports betting saturated market. By using Payhound’s solution, LSports can conveniently receive payments from its clients, significantly enhancing operational efficiency.

Established in 2018, Payhound’s mission is to enable businesses to handle cryptocurrencies with the same ease, security, and transparency as dealing with fiat currency. Through crypto, Payhound offers fast and efficient international payments, with security being a fundamental principle in all its operations.

Commenting on the partnership, a spokesperson for LSports stated: “Partnering with Payhound to optimize our payment solutions signifies a significant advancement in our global business strategy. This collaboration enables us to conduct transactions swiftly and securely, further bolstering our position as a premier data provider in the industry.”

Elton Dimech, Managing Director at Payhound, added: “We are delighted to service LSports.Through our platform, clients like LSports can easily receive payments, have such funds instantly converted into fiat, and as a result, greatly improve their operations and availability of funds. We look forward to continuing to be their reliable crypto partner in the future.”

Payhound is licensed by the Malta Financial Services Authority (MFSA) and is a holder of a Class 3 VFA License under the Virtual Financial Assets Act of 2018. The company has recently revealed its achievement of ISO 27001 certification for the second consecutive year.

The post Payhound empowers LSports with a seamless solution to receive payments appeared first on European Gaming Industry News.

Highlight Games Limited Integrates with 1X2 Network

April 22, 2024 Published by EuropeanGaming.eu

Reading Time: < 1 minute

London-based video virtuals and instant-win games specialist Highlight Games Limited today announces that it has signed an agreement with 1X2 Network to deliver its premium video virtuals and instant-win content via the supplier’s platform.

Exclusive content from Highlight Games Limited available to 1X2 Network customers will include a Manchester City Scratch of the Day instant-win game, SoccerBet in Spanish (La Liga), Italian (Serie A), French (Ligue 1), English, Turkish, Greek and Scottish iterations alongside Lotto Goals, IIHF International Ice Hockey and Moto GP.

“It’s fantastic to see Highlight Games Limited’s content now available via the 1X2 Network,” the Co-Chief Executive Officer for Highlight Games Limited, Steven Holmes, said. “This agreement will broaden the availability of our products even further and I look forward to sharing news of more content featuring teams from premium football leagues available via 1X2 Network in the near future.”

“We at 1X2 Network are thrilled to be facilitating the supply of Highlight Games Limited’s exclusive products to clients,” the Chief Executive Officer for 1X2 Network, Kevin Reid, said. “Football holds universal appeal with players and virtual sports have been a pillar of our brand since day one, We’re delighted to have the opportunity to be offering these innovative games that feature some of the best teams and players in the business.”

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Good 1st quarter of 2024 for FDJ, in line with Group projections

April 20, 2024 Published by EuropeanGaming.eu

Reading Time: 3 minutes

Revenue for the 1^st quarter of 710 million euros, up 7%
- Gaming revenue[1] in France of 645 million euros, up 3% on a high basis of comparison in the 1^stquarter of 2023
- Strong momentum in online games, with revenue of 100 million euros, representing almost 15% of the Group’s total gaming revenue

Tender offer for Kindred opened on 20 February 2024 for a maximum period of 9 months
- The completion of the tender offer remains subject, in particular, to obtaining regulatory approvals and to FDJ acquiring at least 90% of Kindred’s share capital

La Française des Jeux (FDJ), France’s leading gaming operator, has announced its revenue for the 1^st quarter of 2024.

Stéphane Pallez, Chairwoman and CEO of the FDJ Group, said: “FDJ has made a good start to the year, in line with its 2024 objectives. All our activities are growing, thanks to our network of over 29,000 retailers and a dynamic online gaming business, which now accounts for 15% of the Group’s gaming revenue. We are also confidently pressing ahead with the Kindred acquisition announced at the end of January.”

Highlights of the 1^st quarter of 2024

Revenue up 7% to 710 million euros

	Q1 2024 €m	Q1 2023 €m	Change in %	of which change on a like-for-like basis %
Lottery	504	497	+1.4%	+1.4%
Sports betting and competitive online gaming	141	129	+9.5%	+0.9%
Other activities	65	37	+77.4%	-3.7%
Group total	710	662	+7.2%	+1.1%

Revenue for the 1^st quarter of 2024 came to 710 million euros, up 7.2% and 1.1% on a like-for-like basis, a performance in line with Group projections.

Gaming revenue in France rose by 3.1% to 645 million euros.
- Lottery revenue rose by 1.4% to 504 million euros, driven by over 4% growth in instant games, driven by the success of gaming portfolio animation such as the launch of Ticket d’Or (€5) at the beginning of January. Draw games, as expected given the unfavourable base effect, mainly for Amigo, were down by 3%. Excluding Amigo, which decline is attributable to its new formula launched at the beginning of June 2023 has stabilised, lottery revenue would have grown by more than 4%.
- In sports betting & online gaming open to competition, revenue came to 141 million euros, up 9.5% and up 0.9% excluding the integration of ZEturf, despite a high basis for comparison in the 1^st quarter of 2023, which had benefited in particular from the very positive impact of the World Cup at the end of 2022.

This performance is attributable to the strong growth in revenue of ParionsSport En Ligne, which rose by more than 25%; which, in addition to its intrinsic momentum, also benefits from the attractiveness of poker, with a high level of cross-selling.

Revenue from other activities (International and Payment & Services) came to 65 million euros, compared with 37 million euros in the 1^st quarter of 2023, an increase attributable to the integration of PLI, which performed well, driven in particular thanks to EuroDreams.
The momentum of online games remains very strong, with revenue up by more than 30% to 100 million euros, representing almost 15% of the Group’s total gaming revenue. Excluding ZEturf and PLI, growth in online games revenue exceeded 20%, driven both by sports betting and online gaming open to competition and by the online lottery, which benefited from EuroDreams’ very high rate of digitalisation, as well as from the attractiveness of instant games and of the exclusive online offer.
Tender offer for Kindred
- On 20 February 2024, the tender offer for Kindred was opened for a maximum period of 39 weeks. Its completion remains subject, in particular, to obtaining regulatory approvals and to FDJ acquiring at least 90% of Kindred’s share capital.
- On 15 March 2024, Kindred’s shareholders at an Extraordinary General Meeting approved an amendment to the Articles of Association to allow a squeeze-out procedure to be implemented by any shareholder holding at least 90% of Kindred’s share capital.
- On 28 March 2024, following Veralda’s offer to sell 49% of its Kindred shares, i.e. 2.4 million shares corresponding to 1.12% of the outstanding shares, at a price of SEK122.5 per share, FDJ decided to exercise its right of pre-emption linked to Veralda’s irrevocable commitment, communicated when the transaction with Kindred was announced on 22 January 2024.

As a result, FDJ acquired 2.4 million Kindred shares for SEK 294 million (€25.8 million) and Veralda’s irrevocable commitment continues to apply to its remaining 1.18% stake in Kindred. FDJ now holds 1.12% of Kindred’s outstanding shares and the irrevocable commitments (Corvex Management LP, Premier Investissement SAS, Eminence Capital, Nordea and Veralda) now represent 26.82% of Kindred’s outstanding shares.

Annual General Meeting

FDJ’s Annual General Meeting will be held on Thursday 25 April 2024 at 14.30 at the Palais des Congrès in Issy-les-Moulineaux (25, avenue Victor Cresson – 92130
Issy-les-Moulineaux).

On this occasion, the Group will propose a dividend of 1.78 euro per share in respect of the 2023 financial year, to be paid on 7 May 2024.

Next financial communication

FDJ will publish its half-year results on Thursday 25 July 2024 after the close of trading.

The post Good 1st quarter of 2024 for FDJ, in line with Group projections appeared first on European Gaming Industry News.

Evoplay strikes distribution agreement with Light & Wonder

April 20, 2024 Published by EuropeanGaming.eu

Reading Time: < 1 minute

Evoplay, the award-winning game development studio, has leveraged its position across Europe by taking its portfolio live with Light & Wonder’s leading aggregation platform.

Through this latest launch, over 100 of the provider’s dynamic titles will be made available on Light & Wonder’s global operator network including its Penalty Shoot-out instant game as well as top-performing slots The Greatest Catch Bonus Buy and Hot Triple Sevens.

The integration will see Evoplay boost its presence across a plethora of territories in Europe, including MGA-regulated markets, Italy, Portugal, the Balkans and the Baltics, where Light & Wonder’s platform is a top choice for tier-one operators.

Evoplay’s latest agreement underscores its commitment to becoming a leading supplier across Europe and follows significant commercial expansion in several key markets.

Ihor Zarechnyi, CBDO at Evoplay, said: “Evoplay’s latest landmark deal serves as a testament to the power of our dynamic portfolio. As we continue to excel across markets worldwide, we are delighted that Light & Wonder recognised the quality of our games and took them live on its platform.

“Light & Wonder has a vast market reach, which allows us to greatly expand our footing in Europe. Additionally, once we obtain the Canadian licence, we look forward to introducing our innovative content to an even wider audience of players.”

James Bustin, Commercial Director at Light & Wonder, added: “Thanks to its commitment to differentiation, Evoplay’s offering has proven to captivate players across Europe and we anticipate its games will perform just as well with our operator network.

“Forging new content agreements with suppliers such as Evoplay allows us to continue delivering fresh and exciting experiences to the market whilst elevating studios to an even bigger reach.”

The post Evoplay strikes distribution agreement with Light & Wonder appeared first on European Gaming Industry News.

New Market Alert! Hacksaw Gaming Touch Down in Portugal with Solverde.pt

April 20, 2024 Published by EuropeanGaming.eu

Reading Time: 2 minutes

Another incredible new market launch for Hacksaw Gaming, this time we’re taking a trip to Portugal with Solverde.pt. Exclusively showcasing our content until the 30th of April, this new partnership looks to be one with an exciting journey ahead.

Fan favourites Wanted Dead or a Wild, 2 Wild 2 Die, R.I.P City, Le Bandit and many more are now featured on the Hacksaw exclusive section of the Solverde.pt platform. At long last, Portuguese players can now immerse themselves in the Hacksaw experience, exploring a large catalogue of our games that demonstrate our creative mechanics and stunning visuals.

“Hacksaw has been a top request from Portuguese casino players and we always aim to know the market preferences and deliver what the customers want” says Américo Loureiro, Solverde.pt Director “We’re very proud to bring this groundbreaking studio to Portugal for the first time and have no doubt it will be a success”

Part of Solverde Group, which boasts more than 50 years of history, Solverde.pt was launched in 2017.

They strive to offer the widest casino portfolio in Portugal, prioritising all the fun of casino games with the top quality and safety that SolverdePT users have come to know them for.

Marcus Cordes, Hacksaw Gaming CEO is certain that Hacksaw enthusiasts in Portugal will be ecstatic with this new launch – “Being able to bring yet another growing market our games is what drives us forward! Saúde to a promising future partnership and to the teams who made this happen.”

With this latest launch marking our third new market entry in the past month alone, Hacksaw Gaming’s quest to introduce our collection to players worldwide is rapidly becoming reality. Are we setting the tone for even more groundbreaking ventures in the months ahead? Stay tuned, as we’re on a mission to grow our Hacksaw Community far and wide.

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Casino Guru’s Complaint Resolution Center Leads Industry in 2023

April 19, 2024 Published by EuropeanGaming.eu

Reading Time: 2 minutes

Casino Guru’s Complaint Resolution Center leads industry in 2023, saving players over $11 million

Casino Guru’s Complaint Resolution Center continues to set the standard for excellence in the online gambling industry, achieving remarkable milestones in 2023 and reaffirming its commitment to player advocacy and fair gaming practices.

In the past year alone, the Complaint Resolution Center received over 14,000 complaints from players worldwide, a testament to its reputation as a trusted platform for addressing player concerns. Of these, over 12,000 were accepted, underscoring the Complaint Resolution Center’s dedication to providing a voice for players and addressing their grievances. Throughout the year, Casino Guru’s team successfully resolved 3,428 complaints, resulting in an astounding USD$11,279,425 in saved funds for players. This achievement reflects the Complaint Resolution Center’s unwavering commitment to securing favorable outcomes for players and ensuring a fair and transparent gaming environment.

Notably, Casino Guru’s Complaint Resolution Center stands out from its competitors such as AskGamblers by accepting almost all complaints received; a significant difference that underscores Casino Guru’s dedication to prioritizing player concerns and advocating on their behalf. By comparison, AskGamblers reported saving USD$9,031,914 for players with 3,565 accepted complaints while Casino Guru’s comprehensive approach led to saving USD$11,279,425 with 12,161 complaints accepted for resolution.

Aside from monetary savings, the Complaint Resolution Center also boasts other significant achievements. With an average resolution time of 17 days and the fastest resolution completed in just 48 minutes, Casino Guru demonstrates efficiency and responsiveness in addressing player concerns. Additionally, the Complaint Resolution Center resolved the longest open complaint, active for 287 days, showcasing its commitment to seeing cases through to a satisfactory resolution. Moreover, the Complaint Resolution Center successfully resolved the complaint with the highest value, amounting to USD$1.99 million, further highlighting its dedication to addressing all levels of player grievances.

Petronela Kontos, Complaints Team Lead at Casino Guru, commented on the Center’s achievements: “We are proud to lead the industry in providing a platform where players can voice their concerns and seek resolution. Our commitment to fairness and transparency drives us to continually improve and deliver exceptional results for players worldwide.”

In addition to its outstanding performance in 2023, Casino Guru’s Complaint Resolution Center has achieved significant milestones over its lifetime. With over 37,000 complaints received and more than $25 million recovered for players, the Complaint Resolution Center has become a trusted resource for players seeking resolution to their issues.

As the Complaint Resolution Center continues its mission of empowering players and advocating for fairness within the online gambling industry, it remains dedicated to providing exceptional service and ensuring that players’ voices are heard and their concerns addressed with integrity and transparency.

The post Casino Guru’s Complaint Resolution Center Leads Industry in 2023 appeared first on European Gaming Industry News.

Tag: Press Releases

Checkd Group Accelerates Growth Strategy with James Prosser Appointment

Aston Villa and Betano announce Principal Partnership

TEAM VITALITY TO SET FIRE TO THE TEKKEN 8 SCENE WITH SOUTH KOREAN PLAYER JEONDDING

G2 Gozen crowned inaugural Red Bull Instalock Champions with Grand Finals sweep

Payhound empowers LSports with a seamless solution to receive payments

Highlight Games Limited Integrates with 1X2 Network

Good 1st quarter of 2024 for FDJ, in line with Group projections

Evoplay strikes distribution agreement with Light & Wonder

New Market Alert! Hacksaw Gaming Touch Down in Portugal with Solverde.pt

Casino Guru’s Complaint Resolution Center Leads Industry in 2023

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